Frequently Asked Questions

We love your questions. Here, you’ll find some of our favorites and their respective answers. Begin searching by typing in the search bar or selecting from the categories below.

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How can I tell if my hotel is non-smoking?

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On each hotel's webpage you will find a list of their policies. Smoke-free hotels will have their respective icon on their website. Likewise, hotels that allow smoking will have their own icon.

Can I add special requests to my reservation?

Absolutely! You can include special requests while making your reservation on redlion.com using the 'Special Requests' field found on the Checkout page. If you have already made your reservation, you can modify your 'Special Requests' on the manage reservation page on redlion.com. Please keep in mind that not all requests can be honored.

Do you accept corporate discounts or rates?

Discounted reservations using a corporate rate code can be made on redlion.com. In the search feature at the top of any webpage, enter your corporate rate code into the Discounts field. This will automatically modify your search results to show the discounted rates. If you are unable to locate your Corporate Discount/Rate Code, please contact the hotel directly.

What are acceptable payment methods?

For your convenience, we accept all major credit cards.

Where can I find directions to my hotel?

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Everyone needs a little direction. That’s why directions to each hotel can be found on the hotel website.

What can I do if my desired hotel is sold out?

Rest assured, if a room is available at the hotel, it can be booked at the lowest rate on redlion.com. With 1,500 hotels, we likely have another hotel in that area that meets your needs. Use the Location search field at the top of www.redlion.com to search for your desired city.

How do I contact the front desk?

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Someone is waiting to help you. Every hotel phone number is available on your hotel webpage.

Does my hotel have a gym?

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Maybe. On each hotel's webpage you will find a list of their amenities. If a hotel has a fitness center/gym, you will see the related on the hotel website.

Airport Shuttle

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On each hotel's webpage you will find a list of their amenities. If a hotel offers an airport shuttle, you will see a corresponding icon on the hotel website. You can request the shuttle by calling the hotel directly.

Will my hotel ship or send packages?

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We would love to help out! Most of our hotels can accept packages for guests and can hold those packages for up to 24 hours but polices may vary by property.

For questions regarding shipping, please contact the property directly.

To ensure your package is delivered to the correct person, please ensure you direct the package to the guest named on the reservation.

What amenities does my hotel have?

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Every hotel is different. Check your hotel’s website for a complete listing.

Is there a minimum age requirement for booking a room?

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Yes, there are requirements, but the minimum age to book a hotel room varies by local jurisdiction. The specific policy for each hotel can be found on the hotel website.

Does my hotel provide free parking?

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Every hotel you will list their amenities. If a hotel offers complimentary parking, you will see a corresponding icon on the hotel website.

Will there be oversized parking available?

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Every hotel is different. On each hotel's webpage you will find a list of their amenities. If a hotel offers oversized vehicle parking, you will see a corresponding icon on the hotel website.

Does my hotel serve breakfast?

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That depends. The type of breakfast offered varies by hotel and is designated by separate icons on the hotel website, including complimentary hot, hot continental, and other options.

Is there a bar or restaurant in my hotel?

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On each hotel's webpage you will find a list of their amenities. If a hotel has a restaurant, you will see a corresponding icon on the hotel website. If a hotel has a bar or lounge, you will also see a related icon.

What restaurants or attractions are near my hotel?

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No matter where you go, there’s something different to do. On each hotel's webpage you will find a list of nearby restaurants and/or attractions.

Does my hotel have a pool?

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That depends. On each hotel's webpage you will find a list of their amenities. If a hotel has interior corridors, you will see a corresponding icon on the hotel website.

Is my hotel pet-friendly?

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While we love our four-legged friends, you will need to check your hotel’s policy beforehand. If a hotel is pet-friendly, you will see a pet icon on the hotel website. Please note that additional charges may apply.

Does my hotel have interior corridors?

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That depends. On each hotel's webpage you will find a list of their amenities. If a hotel has interior corridors, you will see a corresponding icon on the hotel website.