Customer Support & Frequently Asked Questions
Support & FAQ
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Billing & Payments
Hotel Information
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Frequently Asked Questions
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We love your questions. Here, you’ll find some of our favorites and their respective answers. Begin searching by typing in the search bar or selecting from the categories below.
These things do happen. That's why many of our hotels can provide replacement invoices (or folios) for Hello Rewards members through redlion.com. To see your invoice, please login at the top right of the page and click folios.
If what you’re looking for isn’t available online, please contact the hotel directly.
Easy peasy. If you have a reservation, everything is made clear on your confirmation email or by managing your reservation on redlion.com.
If you haven’t reserved yet, no problem. Go ahead and review the specific deposit policies during the booking process.
You can make a reservation at www.redlion.com. Each reservation is subject to the terms and conditions stated in the policy listed which includes prepaid reservations.
An excellent question, to which there are several answers.
Most questions related to your existing reservation(s) can be answered through the manage reservation function on redlion.com. To review the cancellation policy, no-show policy or any other fees associated with your stay, please review the details on the reservation confirmation page.
If you have not completed your reservation yet, the cancellation policy is displayed during the checkout process as the policy can vary based on the hotel and the rate being booked. Guests with a reservation who do not cancel within the cancellation window defined during the reservation process and in the reservation confirmation email will be charged a no-show fee.
For questions regarding your folio (invoice) that cannot be answered through redlion.com, please contact the property directly.
There’s always someone around to help.
All billing related to your stay is handled independently by the hotels.
As a service to our Hello Rewards members, many of our midscale and upscale properties provide access to folios (invoices) through the website.
For other requests, please contact your hotel directly.
That’s an excellent question to ask. Our hotels accept all major credit cards, including Visa, Mastercard, and American Express.
Have concerns? In that case, we recommend contacting the hotel directly.
Yes, the more the merrier!
Shopping for groups and meeting space on redlion.com is easier than ever with our group bookings site where you can search for locations and request quotes for your groups anywhere and any time of day. You can also give us a call at 877-737-9275 or send us an email to sales@redlion.com.
Hello Rewards is our guest recognition program, that rewards and knowingly recognizes our Members with more perks and benefits than a traditional points-based loyalty program. With Hello Rewards, Members are able to apply their rewards sooner than other programs, as early as their very next stay. Also, you’ll be surprised and delighted with special Hello Perks curated just for you.
Membership Benefits include:
-
Hello Bucks with every Qualifying Stay
-
Hello Rewards Member Rate
-
Hello Perks – extra surprise rewards
-
Room Upgrades (when available)
-
Exclusive Hello Rewards offers
Manage your reservations, Hello Bucks, Hello Perks, and more with the Hello Rewards App.
The [Hello Rewards Terms & Conditions] are available here.
The easiest way to join Hello Rewards and start earning perks and benefits is through our website. You also may join Hello Rewards at one of our more than 900+ participating hotels; through RLH Reservations; or on the Hello Rewards app.
We want to save you the hassle of carrying another card and conserve natural resources. Thus we do not issue Hello Rewards Membership cards, and you don’t need one to take advantage of membership in the Hello Rewards program. Your Membership information can be accessed in your online account or when you log into the Hello Rewards app.
Click the [Forgot Password link] on the Hello Rewards page to have a password reset link sent to your email address on file. Still having difficulties or not receiving a password reset email? Please check your spam/junk folders in case our emails have made their way there. If you don’t find our email there and you have a Membership account, it’s possible that you did not activate your online account when we moved to our current website. Please submit a help ticket through redlion.com/contact and request to have your online account activated.
“Hello Bucks” are rewards that are issued to a Qualifying Member’s Hello Rewards account within up to three to five business days after check out from a Qualifying Stay. Members receive their Hello Bucks per Qualifying stay, not per night. Hello Bucks may be applied, during the checkout process, toward the cost of future accommodations at any participating hotel as if they were cash (although Hello Bucks have no cash value and cannot be redeemed for cash). Hello Bucks cannot be applied to the stay in which they were earned. You may view your earned and available Hello Bucks in your [online account] or in the Hello Rewards app.
Please see the [Hello Rewards Terms and Conditions] for the definitions of “Qualifying Member” and “Qualifying Stay.”
Please see the [Hello Rewards Terms and Conditions] for the definitions of “Qualifying Stay” and “Qualifying Rate.”
Yes, unless otherwise stated in the terms of a specific reservation or promotion booked, the same number of Hello Bucks will be earned regardless of the brand of the participating hotel at which you stayed.
Please see the [Hello Rewards Terms and Conditions] for the list of brands participating in the Hello Rewards program (and Hello Bucks).
No – the longer you stay, the more Hello Bucks you earn! For Qualifying Stays consumed after 01/23/2020, the number of Hello Bucks that will be issued for each Qualifying Stay currently is as follows:
For each Qualifying Stay of 1-2 nights: 10 Hello Bucks
For each Qualifying Stay of 3-6 nights: 20 Hello Bucks
For each Qualifying Stay of 7 or more nights: 30 Hello Bucks
Hello Perks are surprise amenities (such as a snack or bottled water upon check-in) that may be provided from time to time, by a participating Hotel, in its sole discretion. Red Lion Family of Hotels also may provide Hello Perks (such as digital gift cards) from time to time, in its sole discretion.
Please see the [Hello Rewards Terms and Conditions] for the list of brands participating in the Hello Rewards program (and Hello Bucks and Hello Perks).
You may view your earned and available Hello Bucks, and their respective dates of issuance and expiration, in your [online account] or in the Hello Rewards app.
Hello Bucks issued for Qualifying Stays beginning 3/20/2020, will expire twelve months after the date of issuance. In connection with various promotions or events that we may run from time to time, Hello Rewards may issue bonus Hello Bucks that have a shorter expiration window. You may view your earned and available Hello Bucks, and their respective dates of issuance and expiration, in your [online account] or in the Hello Rewards app. Hello Bucks cannot be reinstated unless otherwise stated.
Hello Rewards Members can [request the issuance of Hello Bucks for a Qualifying Stay] that occurred up to six months prior to the date the Member makes the request for their issuance. Requests will be reviewed and Hello Bucks issued if Red Lion Family of Hotels determines, in its sole but reasonable discretion, that the request is valid.
Hello Bucks are earned by the Hello Rewards Member whose name appears on the room reservation. Thus, you need to ensure that your reservation reflects the first name, last name, and email address associated with your Hello Rewards account. Prior to check-out, we recommend that you confirm with the participating Hotel that the correct profile information (exact first name, last name, and email address) associated with your Hello Rewards account is listed on your reservation (to allow the systems to automatically match your reservation with your Hello Rewards account or provide the Hotel with enough information to submit the request on your behalf).
Hello Bucks easily can be applied to your room amount in the checkout process through redlion.com or the Hello Rewards app. If you are logged into your Hello Rewards account and have Hello Bucks available, you will see the option to apply them to the reservation. Simply check the “Apply Hello Bucks” box and select the amount you wish to apply.
Hello Bucks cannot be applied on the same stay on which they were earned and can be applied only to reservations booked through redlion.com or the Hello Rewards app.
The Hello Rewards mobile app is available for download from the iTunes App Store and Google Play Store.
Any outstanding Stay Credits as of October 17, 2018 were converted to Hello Bucks at a conversion rate of 10 Hello Bucks for every one Stay Credit.
Absolutely! If your Membership account had earned a Free Night Token or Free Night Perk as of October 17, 2018, you may exchange your Token or redeem your Free Night by calling Member Services at (888) 606-0563. Each Token and Free Night is subject to its original expiration date.
On each hotel's webpage you will find a list of their policies. Smoke-free hotels will have their respective icon on their website. Likewise, hotels that allow smoking will have their own icon.
Absolutely! You can include special requests while making your reservation on redlion.com using the 'Special Requests' field found on the Checkout page. If you have already made your reservation, you can modify your 'Special Requests' on the manage reservation page on redlion.com. Please keep in mind that not all requests can be honored.
Discounted reservations using a corporate rate code can be made on redlion.com. In the search feature at the top of any webpage, enter your corporate rate code into the Discounts field. This will automatically modify your search results to show the discounted rates. If you are unable to locate your Corporate Discount/Rate Code, please contact the hotel directly.
For your convenience, we accept all major credit cards.
Everyone needs a little direction. That’s why directions to each hotel can be found on the hotel website.
Rest assured, if a room is available at the hotel, it can be booked at the lowest rate on redlion.com. With 1,500 hotels, we likely have another hotel in that area that meets your needs. Use the Location search field at the top of www.redlion.com to search for your desired city.
Someone is waiting to help you. Every hotel phone number is available on your hotel webpage.
Maybe. On each hotel's webpage you will find a list of their amenities. If a hotel has a fitness center/gym, you will see the related on the hotel website.
On each hotel's webpage you will find a list of their amenities. If a hotel offers an airport shuttle, you will see a corresponding icon on the hotel website. You can request the shuttle by calling the hotel directly.
We would love to help out! Most of our hotels can accept packages for guests and can hold those packages for up to 24 hours but polices may vary by property.
For questions regarding shipping, please contact the property directly.
To ensure your package is delivered to the correct person, please ensure you direct the package to the guest named on the reservation.
Every hotel is different. Check your hotel’s website for a complete listing.
Every hotel will list their amenities. If a hotel offers complimentary parking, you will see a corresponding icon on the hotel website.
Every hotel is different. On each hotel's webpage you will find a list of their amenities. If a hotel offers oversized vehicle parking, you will see a corresponding icon on the hotel website.
That depends. The type of breakfast offered varies by hotel and is designated by separate icons on the hotel website, including continental breakfast, buffet breakfast, and full breakfast. The hotel will also provide info on whether it is complimentary or not.
On each hotel's webpage you will find a list of their amenities. If a hotel has a restaurant, you will see a corresponding icon on the hotel website. If a hotel has a bar or lounge, you will also see a related icon.
No matter where you go, there’s something different to do. On each hotel's webpage you will find a list of nearby restaurants and/or attractions.
That depends. On each hotel's webpage you will find a list of their amenities. If a hotel has a pool, you will see a corresponding icon on the hotel website.
While we love our four-legged friends, you will need to check your hotel’s policy beforehand. If a hotel is pet-friendly, you will see a pet icon on the hotel website. Please note that additional charges may apply.
That depends. On each hotel's webpage you will find a list of their amenities. If a hotel has interior corridors, you will see a corresponding icon on the hotel website.
To submit a compliment or concern, please contact the Red Lion Family of Hotels Guest Relations team using the Contact form.
We would love to make your stay as pleasant as possible. You can request adjoining/connecting rooms when making your reservation at redlion.com using the 'Special Requests' field found on the Checkout page.
If you already have a reservation for an upcoming stay, you can modify your 'Special Requests' through the manage reservation function on redlion.com or by calling the hotel directly.
Please keep in mind that this will be based on availability and is not guaranteed.
It depends! Each property has its own check-in and check-out policies, which means only select hotels offer this service.
Once you are on the property’s booking page, look under the ‘Options’ section on the left-hand side of the page. If Early Check-in or Late Check-out is listed, simply select the box to add it to your reservation. If Early Check-in or Late Check-out is NOT listed, the property doesn’t offer this service. If you already have a reservation for an upcoming stay, you can add these services by modifying your reservation using the manage reservation function on redlion.com.
Yay, we’re excited to hear you’re interested in joining us. You can find open positions on our careers page.
That’s music to our ears! Your interest means a lot. Get started by visiting franchise.sonesta.com to learn more or call us at (866) 437-4878.
Sonesta RL Hotels Franchising Inc.
255 Washington St.
Newton, MA 02458
Sonesta and the Red Lion Family of Hotels are hiring. Whether you're interested in corporate office careers or working in one of our owned or managed hotels, you can find all the details on our careers website. Please note that most hotels are independently owned and operated and hire their own employees.
Also, we recommend following us on LinkedIn at https://www.linkedin.com/company/sonesta-hotels/.
Oh no! Guests with a reservation who don’t cancel within the cancellation window defined during the reservation process, and in the confirmation email, will be charged a no-show fee.
The details of the cancellation policy and the fee can be found on your reservation confirmation or through the manage reservation function on redlion.com.
If you haven’t made a reservation, the cancellation policy can be found on the terms and conditions stated on the reservation being booked.
For existing reservations, the deposit policy can be found on your confirmation email or through the manage reservation function on redlion.com.
If you have not reserved yet, please review the specific deposit policies during the booking process. To book a reservation visit our booking page. Each reservation is subject to the terms and conditions stated in the policy listed which includes prepaid reservations.
If you have an existing reservation, the deposit policy can be found on your confirmation email or through the manage reservation function on redlion.com. If you have not reserved yet, please review the specific deposit policies during the booking process. To book a reservation, go to www.redlion.com. Each reservation is subject to the terms and conditions stated in the associated policy/policies including prepaid reservations.
Guests with a reservation who do not cancel within the cancellation window will be charged a no show fee. The details of this fee can be found on your reservation confirmation email or through the manage reservation function on redlion.com. If you have not made a reservation, the cancellation policy can be found on the terms and conditions available during reservation check out.
Policies vary based on hotel or rate. If you have an existing reservation, the cancellation policy can be found on your reservation confirmation email or through the manage reservation function on redlion.com.
If you haven’t booked yet, the cancellation policy is displayed during the booking process before check-out.
Of course! Call 1-800-REDLION
Updating your reservation is simple by using our online portal. Just login and check your information.
Sorry to hear that! You can cancel by logging into your account and modifying your reservation.
That’s easy. Simply login and check your reservation.
These things do happen. That's why many of our hotels can provide replacement invoices (or folios) for Hello Rewards members through redlion.com. To see your invoice, please login at the top right of the page and click folios.
If what you’re looking for isn’t available online, please contact the hotel directly.
Easy peasy. If you have a reservation, everything is made clear on your confirmation email or by managing your reservation on redlion.com.
If you haven’t reserved yet, no problem. Go ahead and review the specific deposit policies during the booking process.
You can make a reservation at www.redlion.com. Each reservation is subject to the terms and conditions stated in the policy listed which includes prepaid reservations.
An excellent question, to which there are several answers.
Most questions related to your existing reservation(s) can be answered through the manage reservation function on redlion.com. To review the cancellation policy, no-show policy or any other fees associated with your stay, please review the details on the reservation confirmation page.
If you have not completed your reservation yet, the cancellation policy is displayed during the checkout process as the policy can vary based on the hotel and the rate being booked. Guests with a reservation who do not cancel within the cancellation window defined during the reservation process and in the reservation confirmation email will be charged a no-show fee.
For questions regarding your folio (invoice) that cannot be answered through redlion.com, please contact the property directly.
There’s always someone around to help.
All billing related to your stay is handled independently by the hotels.
As a service to our Hello Rewards members, many of our midscale and upscale properties provide access to folios (invoices) through the website.
For other requests, please contact your hotel directly.
That’s an excellent question to ask. Our hotels accept all major credit cards, including Visa, Mastercard, and American Express.
Have concerns? In that case, we recommend contacting the hotel directly.
Yes, the more the merrier!
Shopping for groups and meeting space on redlion.com is easier than ever with our group bookings site where you can search for locations and request quotes for your groups anywhere and any time of day. You can also give us a call at 877-737-9275 or send us an email to sales@redlion.com.
Hello Rewards is our guest recognition program, that rewards and knowingly recognizes our Members with more perks and benefits than a traditional points-based loyalty program. With Hello Rewards, Members are able to apply their rewards sooner than other programs, as early as their very next stay. Also, you’ll be surprised and delighted with special Hello Perks curated just for you.
Membership Benefits include:
-
Hello Bucks with every Qualifying Stay
-
Hello Rewards Member Rate
-
Hello Perks – extra surprise rewards
-
Room Upgrades (when available)
-
Exclusive Hello Rewards offers
Manage your reservations, Hello Bucks, Hello Perks, and more with the Hello Rewards App.
The [Hello Rewards Terms & Conditions] are available here.
The easiest way to join Hello Rewards and start earning perks and benefits is through our website. You also may join Hello Rewards at one of our more than 900+ participating hotels; through RLH Reservations; or on the Hello Rewards app.
We want to save you the hassle of carrying another card and conserve natural resources. Thus we do not issue Hello Rewards Membership cards, and you don’t need one to take advantage of membership in the Hello Rewards program. Your Membership information can be accessed in your online account or when you log into the Hello Rewards app.
Click the [Forgot Password link] on the Hello Rewards page to have a password reset link sent to your email address on file. Still having difficulties or not receiving a password reset email? Please check your spam/junk folders in case our emails have made their way there. If you don’t find our email there and you have a Membership account, it’s possible that you did not activate your online account when we moved to our current website. Please submit a help ticket through redlion.com/contact and request to have your online account activated.
“Hello Bucks” are rewards that are issued to a Qualifying Member’s Hello Rewards account within up to three to five business days after check out from a Qualifying Stay. Members receive their Hello Bucks per Qualifying stay, not per night. Hello Bucks may be applied, during the checkout process, toward the cost of future accommodations at any participating hotel as if they were cash (although Hello Bucks have no cash value and cannot be redeemed for cash). Hello Bucks cannot be applied to the stay in which they were earned. You may view your earned and available Hello Bucks in your [online account] or in the Hello Rewards app.
Please see the [Hello Rewards Terms and Conditions] for the definitions of “Qualifying Member” and “Qualifying Stay.”
Please see the [Hello Rewards Terms and Conditions] for the definitions of “Qualifying Stay” and “Qualifying Rate.”
Yes, unless otherwise stated in the terms of a specific reservation or promotion booked, the same number of Hello Bucks will be earned regardless of the brand of the participating hotel at which you stayed.
Please see the [Hello Rewards Terms and Conditions] for the list of brands participating in the Hello Rewards program (and Hello Bucks).
No – the longer you stay, the more Hello Bucks you earn! For Qualifying Stays consumed after 01/23/2020, the number of Hello Bucks that will be issued for each Qualifying Stay currently is as follows:
For each Qualifying Stay of 1-2 nights: 10 Hello Bucks
For each Qualifying Stay of 3-6 nights: 20 Hello Bucks
For each Qualifying Stay of 7 or more nights: 30 Hello Bucks
Hello Perks are surprise amenities (such as a snack or bottled water upon check-in) that may be provided from time to time, by a participating Hotel, in its sole discretion. Red Lion Family of Hotels also may provide Hello Perks (such as digital gift cards) from time to time, in its sole discretion.
Please see the [Hello Rewards Terms and Conditions] for the list of brands participating in the Hello Rewards program (and Hello Bucks and Hello Perks).
You may view your earned and available Hello Bucks, and their respective dates of issuance and expiration, in your [online account] or in the Hello Rewards app.
Hello Bucks issued for Qualifying Stays beginning 3/20/2020, will expire twelve months after the date of issuance. In connection with various promotions or events that we may run from time to time, Hello Rewards may issue bonus Hello Bucks that have a shorter expiration window. You may view your earned and available Hello Bucks, and their respective dates of issuance and expiration, in your [online account] or in the Hello Rewards app. Hello Bucks cannot be reinstated unless otherwise stated.
Hello Rewards Members can [request the issuance of Hello Bucks for a Qualifying Stay] that occurred up to six months prior to the date the Member makes the request for their issuance. Requests will be reviewed and Hello Bucks issued if Red Lion Family of Hotels determines, in its sole but reasonable discretion, that the request is valid.
Hello Bucks are earned by the Hello Rewards Member whose name appears on the room reservation. Thus, you need to ensure that your reservation reflects the first name, last name, and email address associated with your Hello Rewards account. Prior to check-out, we recommend that you confirm with the participating Hotel that the correct profile information (exact first name, last name, and email address) associated with your Hello Rewards account is listed on your reservation (to allow the systems to automatically match your reservation with your Hello Rewards account or provide the Hotel with enough information to submit the request on your behalf).
Hello Bucks easily can be applied to your room amount in the checkout process through redlion.com or the Hello Rewards app. If you are logged into your Hello Rewards account and have Hello Bucks available, you will see the option to apply them to the reservation. Simply check the “Apply Hello Bucks” box and select the amount you wish to apply.
Hello Bucks cannot be applied on the same stay on which they were earned and can be applied only to reservations booked through redlion.com or the Hello Rewards app.
The Hello Rewards mobile app is available for download from the iTunes App Store and Google Play Store.
Any outstanding Stay Credits as of October 17, 2018 were converted to Hello Bucks at a conversion rate of 10 Hello Bucks for every one Stay Credit.
Absolutely! If your Membership account had earned a Free Night Token or Free Night Perk as of October 17, 2018, you may exchange your Token or redeem your Free Night by calling Member Services at (888) 606-0563. Each Token and Free Night is subject to its original expiration date.
On each hotel's webpage you will find a list of their policies. Smoke-free hotels will have their respective icon on their website. Likewise, hotels that allow smoking will have their own icon.
Absolutely! You can include special requests while making your reservation on redlion.com using the 'Special Requests' field found on the Checkout page. If you have already made your reservation, you can modify your 'Special Requests' on the manage reservation page on redlion.com. Please keep in mind that not all requests can be honored.
Discounted reservations using a corporate rate code can be made on redlion.com. In the search feature at the top of any webpage, enter your corporate rate code into the Discounts field. This will automatically modify your search results to show the discounted rates. If you are unable to locate your Corporate Discount/Rate Code, please contact the hotel directly.
For your convenience, we accept all major credit cards.
Everyone needs a little direction. That’s why directions to each hotel can be found on the hotel website.
Rest assured, if a room is available at the hotel, it can be booked at the lowest rate on redlion.com. With 1,500 hotels, we likely have another hotel in that area that meets your needs. Use the Location search field at the top of www.redlion.com to search for your desired city.
Someone is waiting to help you. Every hotel phone number is available on your hotel webpage.
Maybe. On each hotel's webpage you will find a list of their amenities. If a hotel has a fitness center/gym, you will see the related on the hotel website.
On each hotel's webpage you will find a list of their amenities. If a hotel offers an airport shuttle, you will see a corresponding icon on the hotel website. You can request the shuttle by calling the hotel directly.
We would love to help out! Most of our hotels can accept packages for guests and can hold those packages for up to 24 hours but polices may vary by property.
For questions regarding shipping, please contact the property directly.
To ensure your package is delivered to the correct person, please ensure you direct the package to the guest named on the reservation.
Every hotel is different. Check your hotel’s website for a complete listing.
Every hotel will list their amenities. If a hotel offers complimentary parking, you will see a corresponding icon on the hotel website.
Every hotel is different. On each hotel's webpage you will find a list of their amenities. If a hotel offers oversized vehicle parking, you will see a corresponding icon on the hotel website.
That depends. The type of breakfast offered varies by hotel and is designated by separate icons on the hotel website, including continental breakfast, buffet breakfast, and full breakfast. The hotel will also provide info on whether it is complimentary or not.
On each hotel's webpage you will find a list of their amenities. If a hotel has a restaurant, you will see a corresponding icon on the hotel website. If a hotel has a bar or lounge, you will also see a related icon.
No matter where you go, there’s something different to do. On each hotel's webpage you will find a list of nearby restaurants and/or attractions.
That depends. On each hotel's webpage you will find a list of their amenities. If a hotel has a pool, you will see a corresponding icon on the hotel website.
While we love our four-legged friends, you will need to check your hotel’s policy beforehand. If a hotel is pet-friendly, you will see a pet icon on the hotel website. Please note that additional charges may apply.
That depends. On each hotel's webpage you will find a list of their amenities. If a hotel has interior corridors, you will see a corresponding icon on the hotel website.
To submit a compliment or concern, please contact the Red Lion Family of Hotels Guest Relations team using the Contact form.
We would love to make your stay as pleasant as possible. You can request adjoining/connecting rooms when making your reservation at redlion.com using the 'Special Requests' field found on the Checkout page.
If you already have a reservation for an upcoming stay, you can modify your 'Special Requests' through the manage reservation function on redlion.com or by calling the hotel directly.
Please keep in mind that this will be based on availability and is not guaranteed.
It depends! Each property has its own check-in and check-out policies, which means only select hotels offer this service.
Once you are on the property’s booking page, look under the ‘Options’ section on the left-hand side of the page. If Early Check-in or Late Check-out is listed, simply select the box to add it to your reservation. If Early Check-in or Late Check-out is NOT listed, the property doesn’t offer this service. If you already have a reservation for an upcoming stay, you can add these services by modifying your reservation using the manage reservation function on redlion.com.
Yay, we’re excited to hear you’re interested in joining us. You can find open positions on our careers page.
That’s music to our ears! Your interest means a lot. Get started by visiting franchise.sonesta.com to learn more or call us at (866) 437-4878.
Sonesta RL Hotels Franchising Inc.
255 Washington St.
Newton, MA 02458
Sonesta and the Red Lion Family of Hotels are hiring. Whether you're interested in corporate office careers or working in one of our owned or managed hotels, you can find all the details on our careers website. Please note that most hotels are independently owned and operated and hire their own employees.
Also, we recommend following us on LinkedIn at https://www.linkedin.com/company/sonesta-hotels/.
Oh no! Guests with a reservation who don’t cancel within the cancellation window defined during the reservation process, and in the confirmation email, will be charged a no-show fee.
The details of the cancellation policy and the fee can be found on your reservation confirmation or through the manage reservation function on redlion.com.
If you haven’t made a reservation, the cancellation policy can be found on the terms and conditions stated on the reservation being booked.
For existing reservations, the deposit policy can be found on your confirmation email or through the manage reservation function on redlion.com.
If you have not reserved yet, please review the specific deposit policies during the booking process. To book a reservation visit our booking page. Each reservation is subject to the terms and conditions stated in the policy listed which includes prepaid reservations.
If you have an existing reservation, the deposit policy can be found on your confirmation email or through the manage reservation function on redlion.com. If you have not reserved yet, please review the specific deposit policies during the booking process. To book a reservation, go to www.redlion.com. Each reservation is subject to the terms and conditions stated in the associated policy/policies including prepaid reservations.
Guests with a reservation who do not cancel within the cancellation window will be charged a no show fee. The details of this fee can be found on your reservation confirmation email or through the manage reservation function on redlion.com. If you have not made a reservation, the cancellation policy can be found on the terms and conditions available during reservation check out.
Policies vary based on hotel or rate. If you have an existing reservation, the cancellation policy can be found on your reservation confirmation email or through the manage reservation function on redlion.com.
If you haven’t booked yet, the cancellation policy is displayed during the booking process before check-out.
Of course! Call 1-800-REDLION
Updating your reservation is simple by using our online portal. Just login and check your information.
Sorry to hear that! You can cancel by logging into your account and modifying your reservation.
That’s easy. Simply login and check your reservation.
