Frequently Asked Questions
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On each hotel's webpage you will find a list of their policies. Smoke-free hotels will have their respective icon on their website. Likewise, hotels that allow smoking will have their own icon.
Absolutely! You can include special requests while making your reservation on redlion.com using the 'Special Requests' field found on the Checkout page. If you have already made your reservation, you can modify your 'Special Requests' on the manage reservation page on redlion.com. Please keep in mind that not all requests can be honored.
Discounted reservations using a corporate rate code can be made on redlion.com. In the search feature at the top of any webpage, enter your corporate rate code into the Discounts field. This will automatically modify your search results to show the discounted rates. If you are unable to locate your Corporate Discount/Rate Code, please contact the hotel directly.
For your convenience, we accept all major credit cards.
Everyone needs a little direction. That’s why directions to each hotel can be found on the hotel website.
Rest assured, if a room is available at the hotel, it can be booked at the lowest rate on redlion.com. With 1,500 hotels, we likely have another hotel in that area that meets your needs. Use the Location search field at the top of www.redlion.com to search for your desired city.
Someone is waiting to help you. Every hotel phone number is available on your hotel webpage.
Maybe. On each hotel's webpage you will find a list of their amenities. If a hotel has a fitness center/gym, you will see the related on the hotel website.
On each hotel's webpage you will find a list of their amenities. If a hotel offers an airport shuttle, you will see a corresponding icon on the hotel website. You can request the shuttle by calling the hotel directly.
We would love to help out! Most of our hotels can accept packages for guests and can hold those packages for up to 24 hours but polices may vary by property.
For questions regarding shipping, please contact the property directly.
To ensure your package is delivered to the correct person, please ensure you direct the package to the guest named on the reservation.
Every hotel is different. Check your hotel’s website for a complete listing.
Yes, there are requirements, but the minimum age to book a hotel room varies by local jurisdiction. The specific policy for each hotel can be found on the hotel website.
Every hotel you will list their amenities. If a hotel offers complimentary parking, you will see a corresponding icon on the hotel website.
Every hotel is different. On each hotel's webpage you will find a list of their amenities. If a hotel offers oversized vehicle parking, you will see a corresponding icon on the hotel website.
That depends. The type of breakfast offered varies by hotel and is designated by separate icons on the hotel website, including complimentary hot, hot continental, and other options.
On each hotel's webpage you will find a list of their amenities. If a hotel has a restaurant, you will see a corresponding icon on the hotel website. If a hotel has a bar or lounge, you will also see a related icon.
No matter where you go, there’s something different to do. On each hotel's webpage you will find a list of nearby restaurants and/or attractions.
That depends. On each hotel's webpage you will find a list of their amenities. If a hotel has interior corridors, you will see a corresponding icon on the hotel website.
While we love our four-legged friends, you will need to check your hotel’s policy beforehand. If a hotel is pet-friendly, you will see a pet icon on the hotel website. Please note that additional charges may apply.
That depends. On each hotel's webpage you will find a list of their amenities. If a hotel has interior corridors, you will see a corresponding icon on the hotel website.