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Your Safety is Our Priority

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NOW, AS ALWAYS, THE SAFETY AND WELL-BEING OF GUESTS ARE A TOP PRIORITY.

The Red Lion Hotels Family of Hotels has provided guidance, tools, and recommendations for hotels on stringent cleanliness protocols designed to help you rest assured when you stay at a hotel in the Red Lion Hotels family of brands from coast to coast.

 

We have gathered best practices from industry sources and recommended guidelines set forth by the Center for Disease Control (CDC), World Health Organization (WHO), Public Health Agency of Canada (PHAC), leading hospitality trade associations such as the American Hotel & Lodging Association (AHLA) and the Asian American Hotel Owners Association (AAHOA), as well as highly-respected commercial cleaning and sanitation companies with which we work closely including Ecolab, Proctor & Gamble and Diversey. By employing these practices, franchise owners and their staff can implement best-in-class cleaning protocols from lobby to guest room and everywhere in between.

Physical Distancing

We've implemented the use of physical distancing markers, protocols for space between hotel staff and hotel guests, plexiglass shields at front desk, and credit card terminals to limit physical contact, where possible. In some hotels, to maintain social distancing practices, certain areas may be temporarily closed, including, but not limited to indoor and outdoor pools, meeting spaces, business centers, and lounge areas. We encourage you to call your desired hotel and inquire.

Increased Guest Room & Public Space Sanitation

In our guest rooms, we're removing all reusable collateral and reading material, extra pillows and blankets stored in closets. Additionally, housekeeping will focus on disinfecting every surface within a guest room such as desks, counters, phones, TV remotes, thermostats, cabinets, doors, restroom hardware, windows, lighting controls, and closet hangers. Hourly disinfection of public areas and the surfaces within them will also take place.

Food and Beverage Service Modifications

Our hotels will be serving condiments in single-use containers, suspending self-serve food options, and prohibiting the re-use of cups at self-serve beverage stations. Many hotels will be temporarily suspending or modifying breakfast and room service options, as well as temporarily closing on-site bars, food trucks, and cafes/coffee lounges. We encourage you to call your desired hotel and inquire.

Technological Advancements

We've prioritized the use of mobile check-in and digital keys where available, and some locations can offer help with socially distanced and virtual meetings. We encourage you to call your desired hotel to inquire about their capabilities and on-site features.

Mask Requirements

Whether you're a guest or hotel staff, masks will be required in all indoor public spaces at our hotel locations. This includes, but is not limited to lobbies, breakfast areas, elevators, indoor lounge areas, business centers, and meeting spaces.

Hand Sanitizer Stations

Hand sanitizing stations will be available to guests and hotel staff throughout public spaces.

AHLA Update

Joining the Promise to Put Safety First

As a member of the AHLA Safe Stay Advisory Council, we’ve come together with other industry leaders and public health experts, scientists, and medical leaders to develop a series of industry best practices and guidelines focused on enhanced hotel cleaning practices, social interactions, and workplace protocols.