Now, as always, the safety and well-being of our guests are a top priority. Red Lion Hotels Corporation has provided guidance, tools, and recommendations to hotels on stringent cleanliness protocols designed to help you rest assured when you stay at RLH Corporation-branded hotels from coast to coast.
We have gathered best practices from industry sources and recommended guidelines set forth by the Center for Disease Control (CDC), World Health Organization (WHO), Public Health Agency of Canada (PHAC), leading hospitality trade associations such as the American Hotel & Lodging Association (AHLA) and the Asian American Hotel Owners Association (AAHOA), as well as highly-respected commercial cleaning and sanitation companies with which we work closely including Ecolab, Proctor & Gamble and Diversey. By employing these practices, franchise owners and their staff can implement best-in-class cleaning protocols from lobby to guest room and everywhere in between.
We've implemented the use of physical distancing markers, protocols for space between hotel staff and hotel guests, plexiglass shields at front desk, and credit card terminals to limit physical contact, where possible. In some hotels, to maintain social distancing practices, certain areas may be temporarily closed, including, but not limited to indoor and outdoor pools, meeting spaces, business centers, and lounge areas. We encourage you to call your desired hotel and inquire.
Whether you're a guest or hotel staff, masks will be required in all indoor public spaces at our hotel locations. This includes, but is not limited to lobbies, breakfast areas, elevators, indoor lounge areas, business centers, and meeting spaces.
Hand Sanitizer Stations
Hand sanitizing stations will be available to guests and hotel staff throughout public spaces.
Increased Guest Room & Public Space Sanitation
In our guest rooms, we're removing all reusable collateral and reading material, extra pillows and blankets stored in closets. Additionally, housekeeping will focus on disinfecting every surface within a guest room such as desks, counters, phones, TV remotes, thermostats, cabinets, doors, restroom hardware, windows, lighting controls, and closet hangers. Hourly disinfection of public areas and the surfaces within them will also take place.
Food and Beverage Service Modifications
Our hotels will be serving condiments in single-use containers, suspending self-serve food options, and prohibiting the re-use of cups at self-serve beverage stations. Many hotels will be temporarily suspending or modifying breakfast and room service options, as well as temporarily closing on-site bars, food trucks, and cafes/coffee lounges. We encourage you to call your desired hotel and inquire.
We've prioritized the use of mobile check-in and digital keys where available, and some locations can offer help with socially distanced and virtual meetings. We encourage you to call your desired hotel to inquire about their capabilities and on-site features.
Stay Safe & Stay Informed
RLH Corporation is monitoring the impact of coronavirus (COVID-19), including updates from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), and we continue to follow the advice of public health entities and medical professionals. Please see below for details regarding the steps we are taking to continue to ensure the safety and well-being of our franchisees and guests.
Temporary Changes to Amenities and Services
With the increased concern of the spread of Coronavirus (COVID-19) and the health & safety of guests and employees being of utmost importance, many hotels have made the difficult decision to discontinue or modify certain services, including food and beverage; use of pool; and daily housekeeping. For more details please contact the hotel directly.
To the extent you have upcoming travel plans, our everyday flexible cancellation options include the ability to cancel without charge up to 24 hours prior to the check-in time on your arrival date. Our hotels are independently owned and operated, so please check the details of your cancellation options when booking a room as they may differ from standard options.
Hello Bucks Extension
Any Hello Rewards Members who have Hello Bucks that expired between March 13, 2020 and June 30, 2020 may request reinstatement of those Hello Bucks so that they may be redeemed towards a future stay. To request reinstatement, please contact our customer support center at 1-800-REDLION.
Health & Hygiene
Currently, the hospitality industry is changing and adapting to a new normal. In light of the COVID-19 pandemic, RLH Corporation has asked its 1,000+ independently owned and operated hotels to be even more vigilant in their cleaning and sanitation practices and to adhere to the recommendations of public health officials and local jurisdictions.
We have provided recommendations and resources to our franchisees and licensees and urged them to adopt these measures in an effort to ensure positive guest experiences at their hotels. Our recommendations are based on guidance from the Center for Disease Control and the World Health Organization, leading hospitality trade associations (such as the American Hotel & Lodging Association and the Asian American Hotel Owners Association), and highly-respected commercial cleaning and sanitation companies with which we work closely (such as Ecolab, Proctor & Gamble and Diversey).
The well-being of our hotel owners, guests and employees continues to be RLH Corporation’s highest priority—of the hospitality industry. While COVID-19 runs its course, we have made some difficult business decisions to ensure the future success of our company. The path forward is not easy, but together, we will weather this storm and we will be here to support you in any way we can. Please click below to view a video message from our CEO, John Russell.
As a member of the AHLA Safe Stay Advisory Council, we’ve come together with other industry leaders and public health experts, scientists, and medical leaders to develop a series of industry best practices and guidelines focused on enhanced hotel cleaning practices, social interactions, and workplace protocols.