Get to Know Hello Rewards

FAQ

Hello Rewards is a guest recognition program that rewards members for doing things they already love to do.  Members will get personalized recommendations to fuel their passions, then be surprised with free future stays, upgrades, exclusive offers and more. Every member of Hello Rewards will have access to the Hello Rewards Rate, our best rate guarantee.

Other benefits include:

            A free night every 7 stays

            Express check-in and check-out

            Late check-out (when available)

            Room upgrades (when available)

            Exclusive Hello Rewards member-only offers

Stay tuned for announcements of more perks

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If I was a Red Lion R&R Club member, was I automatically enrolled in Hello Rewards?

Yes. On May 31, 2014, Red Lion Hotels Corporation (RLHC) transitioned from our points-based program to create Hello Rewards.  All existing R&R Club members were automatically enrolled in Hello Reward

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What benefits will members earn?

Hello Rewards members will earn personalized benefits and perks like surprise and delight moments, tailored promotions, and other perks that reflect their member preferences.

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Do members need to keep their membership number or card?

You do not need to keep your membership number or membership card.  Please do make sure that you login to your Hello Rewards account when making reservations, so you can take advantage of the Hello Rewards Rate and so we can be sure to associate your reservation to your Hello Rewards account

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When will the new program, Hello Rewards be announced?

Hello Rewards launched on Monday, December 15.  All member stays from December 15, 2014 onward will count toward your free night every 7 stays.

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Do my stay credits expire?

You must have at least one (1) stay associated with your account within any consecutive 13-month time period to keep your Hello Rewards account active.  Stay credits will expire if your account does not have activity within 13 months.

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I was issued a free night stay voucher.  Does my voucher expire?

Free night stay vouchers expire 12 months after date of issue if unused.