FAQs

Reservations & Availability

I'd like to confirm my reservation. How can I?

Easy, click here.

I'd like to change my reservation. How can I?

Easy, click here.

Oh no! My plans changed, and I need to cancel. How do I?

Bummer. Click here to cancel. When you're ready to rebook, we'll be here.

The hotel I am interested in is sold out. What can I do?

Our hotels are popular. Rest assured that if a room is available, it's available to book on redlion.com. Some hotels maintain waitlists, so we recommend calling the hotel and asking the property if they have a list and to add you to it. Click here for the hotel's direct number.

Do I need a credit card to make a reservation?

Yes, we require all room reservations to be guaranteed by a valid credit card.

I'd like to add comments or a special request to my reservation. What is the easiest way to do this?

If you already have a reservation and want to add in comments, click here to update your reservation. If you are booking a new reservation, as part of the booking process please utilize the Special Requirements text box to insert your comments.

How do I reserve a large number of rooms for a group (e.g., a family reunion)?

For group bookings, please click here.

How do I find my corporate rate?

If you cannot find your corporate rate on the property website using a Corporate Rate code, please contact the hotel directly. If you need the hotel's phone number, click here.

How do I request an early check-in or late check-out?

We encourage all hotels to accommodate such requests but because this request is based on availability, you will need to request this through the hotel's front desk. If you need the hotel's phone number, click here.

How do I request adjoining/connecting rooms?

You can easily request this during the booking process in the Special Requirements section of your reservation or by calling the hotel directly. Please keep in mind that this will be based on availability and is not a guarantee. If you need the hotel's phone number, click here.

What is your cancellation policy?

The cancellation policies vary based on hotel, the reservation booked and how it was booked. If you have an existing reservation, the cancellation policy can be found on your confirmation or by viewing your reservation here. If you have not booked yet, the cancellation policy is displayed during the booking process before check-out.

Will my credit card be charged prior to my arrival at the hotel?

If you booked a room that required prepayment, your card will be charged based on the terms and conditions of that reservation. If you have an existing reservation, the deposit policy can be found on your confirmation or by viewing your reservation here. If you have not reserved yet, please check the specific deposit policies during the booking process.

What happens if I don't show up for a guaranteed reservation?

You will be charged a fee as described in your reservation confirmation.

Which credit cards can be used to guarantee a reservation?

We encourage all hotels to accept major credit and debit cards including Visa, Mastercard, and American Express. If you have a specific concern, we recommend contacting the hotel directly. Please click here to find the hotel.

I have children traveling with me. Do they stay free?

This policy varies by hotel so it is best to call the hotel directly. You can find their number here.

Property Questions

How can I get directions to a hotel?

You can find directions on the property's webpage. Click here, find the hotel and look under Maps & Directions. You can also contact the property directly; their phone number is also listed on their property web page.

How can I find out if a hotel offers airport transportation?

To find shuttle information for a specific property please click here and visit the property's page for information, or click here for rates and fare estimates. 

How can I find out what area restaurants are near a hotel?

To find local area information for a specific property please click here and visit the property's page for information.

Do you allow pets?

Pet policies do vary by hotel. It is best to call the hotel directly. You can find their number here.

Can I have a package sent to the hotel?

Package policies do vary by hotel so it is best to call the hotel directly. You can find their number here.

What is the minimum age required for check-in?

Subject to applicable law, hotels set their age requirements. Age requirement does vary by hotel so it is best to call the hotel directly. You can find their number here.

How do I speak with the front desk or a guest in the hotel?

You can find the property phone number here.

Are your hotels smoke-free?

This policy varies by the hotel so it is best to call the hotel directly. You can find their number here.

Billing Inquiries

I lost my receipt. How can I get another copy?

If you've lost your receipt or would like to get another copy, the best way is to contact the front desk directly. If you need their phone number click here. If you are a Hello Rewards Member you can login to your HELLO REWARDS account and request a copy to be sent to you.

I think I've been overcharged, who should I talk with?

To request information regarding a charge or for any billing-related questions you will need to contact the hotel directly. Billing is processed by the property. You can find the property phone number here.

Feedback on a Previous Stay

Where do I leave comments about my recent stay?

We would love to hear about your stay. Please click here and tell us all about it.

How can I contact RLH Guest Relations?

You can contact our Guest Relations department by completing the form here.

RLH Corporation

I am interested in franchise opportunities with RLH Corporation. How can I get information on franchise opportunities?

Thank you for your interest in our hotels. For more information please click here.

How do I apply for a job at RLH Corporation?

All of our employment opportunities are available here. Please note that most hotels are independently owned and operated and hire their own employees.

What is your corporate address?

RLH Corporation
1550 Market St #350
Denver, CO 80202