About Us

We Promise or We Pay

Red Lion Hotels Corporation ("Red Lion") guarantees that our lowest rate, displayed exclusively on Red Lion branded web sites, will be the best online room rate for any Red Lion branded hotel ("We Promise or We Pay" Rate Guarantee). This guarantee applies to reservations for guest rooms at Red Lion branded hotels in the United States and Canada. Red Lion branded web sites include, but are not limited to, www.westcoasthotels.com, www.redlion.com, and www.redlionrandrclub.com. For a claim to be valid under this guarantee it must satisfy all Terms and Conditions contained herein, and be submitted in compliance with the claims processing procedures described below.

Terms and Conditions

  • If you find and advise Red Lion Hotels Corporation of a lower, published, available room rate that is viewable and bookable for the same hotel, for the same room type and amenities, and for the same dates and number of adults (the "Competing Rate"), on the same day of making a confirmed reservation of the lowest non-qualified rate (a rate that does not require a membership or a Government traveler) on Red Lion branded web sites (the "Original Reservation"), Red Lion will match the Competing Rate and provide an additional 10% discount for each night of the stay associated with the original reservation.
  • Red Lion Hotels Corporation will validate the Competing Rate within 48 hours of receiving the "We Promise or We Pay" claims processing form and notify you of the results through the e-mail address you provide. The "We Promise or We Pay" Rate Guarantee only applies to Competing Rates found on the following web sites: www.expedia.com, www.hotels.com, www.orbitz.com, www.travelocity.com, and www.travelweb.com ("non-opaque Online Travel Agency [OTA] channels").
  • The "We Promise or We Pay" Rate Guarantee does not apply to the following rate types: (1) Rates that are not publicly available, such as negotiated corporate or group rates; (2) Discount rates offered only to members of groups or individuals who meet previously specified criteria, including but not limited to AAA members, seniors, government employees, or Red Lion R&R Club members; (3) Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals; (4) Rates negotiated for stay extending beyond 30-nights; (5) Rates that are available on auction web sites; and (6) Rates available on opaque web sites, such as www.priceline.com and www.hotwire.com, that do not disclose the hotel brand until the reservation is complete;(7) Additional promotional coded offers provided by that site as an additional discount; hereafter collectively referred to as "Qualified Discount Rate."
  • Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate (for those sites that place the charges for a 3rd and 4th adult in a separate section, or label an extra adult charge as a "fee," we will make the rate comparison on that total which applies for the equal number of adults). Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the "We Promise or We Pay" Rate Guarantee (Note: Red Lion Inn & Suites, Victoria BC rates are quoted in Canadian funds on www.RedLion.com).

Claims Processing

  • A claim must be submitted on the same day of making the original reservation through Red Lion branded web sites. An original reservation refers to the initial reservation made through Red Lion branded web sites and does not include modified or cancelled reservations.
  • A "We Promise or We Pay" claims processing form is available on Red Lion branded web sites. This claim form may only be submitted electronically.
  • Red Lion Rate Guarantee Customer Care Associates have the sole right and discretion to determine the validity of any claim, including, but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims Processing requirements.
  • Within 48 hours of validating the "We Promise or We Pay" claim, the Red Lion Rate Guarantee Customer Care Associate will send an email communication that includes a file tracking number for the claim and confirmation that the Room rate associated with the Original Reservation has been updated to match the Competing Rate plus an additional 10% off.
  • If you cancel your reservation after confirmation of an approved "We Promise or We Pay" claim, you forfeit all benefits associated with such a validated claim.
  • Employees and agents of Red Lion Hotels Corporation and the immediate family members and persons living in the same household as such individuals, are not eligible to participate in the "We Promise or We Pay" Rate Guarantee.
  • The "We Promise or We Pay" Rate Guarantee cannot be combined with other offers or promotions, and is void where prohibited by law. Red Lion Hotels Corporation reserves the right to amend, revise, supplement, suspend or discontinue the "We Promise or We Pay" Rate Guarantee at anytime in its sole discretion and without prior notice. 

If you have questions about the "We Promise or We Pay" Best Rate Guarantee, you may email us at rate.guarantee@redlion.com.

Claim Form
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